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DLIELC Library

Management Skills



Key Concepts


ADP 6-22 (Leadership)


Decision-Making Approaches and Negotiation

From Teacher to Manager: Transparency and Participatory Decision-Making p. 46


Think Like a Manager

Problem Solving pp. 245-253;

Decision-Making Process Chart p. 254


Building Consensus and Empowering Coalitions

Think Like a Manager:  Six ways to improve teamwork p. 214
Time Management Strategies

Think Like a Manager: Time Management  pp. 40-48

Interpersonal Skills
Growth Mindset


Analysis Tools

STEP Analysis: What It Is and How To Do It

by Kiesha Frue

PEST Analysis: Identifying "Big Picture" Opportunities and Threats

by the Mind Tools Content Team

Methods of Analysis of the External Environment of Business Activities 

by Tatyana V. Shtal,

SWOT Analysis: How to Develop a Strategy for Success

by the Mind Tools Content Team

SWOT Analysis: What It Is and When To Use It 

by Skye Schooley

Using the TOWS Matrix: Developing Strategic Options From an External-Internal Analysis

by the Mind Tools Content Team

Difference Between SWOT & TOWS Analysis

by Jim Woodruff

Growth Mindset

Examining the Effects of Reflective Journals on Students’ Growth Mindset: A Case Study of Tertiary Level EFL Students in the United Arab Emirates 

by Hinda Hussein

The Power of Believing That You Can Improve

by Carol Dweck

Developing a Growth Mindset

by Carol Dweck

Management Skills

Rethinking Project Management Education: A Humanistic Approach based on Design Thinking 

by Natalie Ewin

Leader vs Manager. Influences and Contributions to Team Development

Case Study

Harvard Business Review

On Managing People: "The Set-up-To-Fail Syndrome"

PAIS Newsletter


Managing Programs for Adults Learning English



The Perfect Boss by Dr. Axel Zein

Axel Zein promotes a new way we manage businesses today: think of business as a sport. In sports, the team is decisive; the team with the best players usually wins. And sports are fun. So what qualifies a manager to be the perfect coach for his team?

Stop Trying to Motivate Your Employees by Kerry Goyette

It’s a misconception that you can motivate your employees. They’re already motivated. The key is to unleash their motivation. The Founder of Aperio Consulting Group, Kerry Goyette takes a deeper dive into motivation, how to leverage it, and the counterproductive motivations that may be holding us back from success.

10 Ways to Have a Better Conversation by Celeste Headlee  

When your job hinges on how well you talk to people, you learn a lot about how to have conversations -- and that most of us don't converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening. In this insightful talk, she shares 10 useful rules for having better conversations.

How to Start Changing an Unhealthy Workplace by Glenn D. Rolfsen 

Do you think backbiting is happening at your workplace or place of study? Glenn Rolfsen's talk is about what contributes to a toxic work environment and what the significant factors are that determine our working life quality. His approach addresses how to achieve a permanent end to slander and bullying among adults in the workplace.